Photo: Supplied
John Deere Sub-Saharan Africa is running a multimedia campaign under the hashtag #partofyourstory to highlight the exceptional technology, advice and support it offers via its aftermarket parts division.
This comprehensive service is delivered by more than 300 dedicated technicians out of 64 state-of-the-art workshops countrywide.
“Keeping older machines operational is a key element in running an effective business, especially where replacement isn’t always an option,” says Jaco Beyers, branch sales director at John Deere.
The company’s aftermarket support is customised to repair, replace or retrofit new technology, or provide remanufactured components to meet individual farmers’ needs and original equipment manufacturer (OEM) specifications.
The full aftermarket parts solution can be obtained by visiting or phoning a John Deere dealership or workshop, arranging it directly through on-farm visits, or accessing it remotely via a range of John Deere platforms. The service provides advice and assistance for all John Deere equipment within warranty, as well as older equipment out of warranty.
Flexible support
“We provide world-class technology and support via a menu of options that allows farmers to choose the solution most suitable to their machines, locations, deadlines and operating conditions,” says Beyers.
All parts are engineered and designed to meet John Deere OEM specifications in and out of warranty. The company’s 89 dealers across sub-Saharan Africa carry and deploy more than 76 000 OEM parts.
Every part purchased from an approved dealer carries a year’s warranty.
“Our skilled dealer channel, supported by our technicians, handles up to 31 000 individual parts, taking assistance calls and orders up to 3pm each afternoon. Delivery is either same day or guaranteed by 10am the next morning to any dealer in South Africa,” says Hentie Breedt, general manager, regional distribution centre at John Deere.
Delivery accuracy is 99,7%, and stock integrity is currently at 99,8%.
John Deere technicians follow a stringent, ongoing training and education programme, ensuring that they remain up to date with the latest machines and technologies. Moreover, they are recruited from and trained in local farming communities.
“This means that these technicians understand the business of farming, are eager to assist, and are passionate about the value that machinery and technology adds at farm level”, says Lafras Cronje, branch customer support manager at John Deere.
Monitor
As most large machinery is connected to John Deere through JDLink, customers or their appointed dealers can monitor a machine’s performance remotely, anticipating the need for parts ahead of breakdown, says Cronje.
In addition, through Connected Support, John Deere machines can independently transmit ‘expert alert’ messages to the customer or dealer, notifying them of the type of failure anticipated.
“Talk to your John Deere dealer about alternative parts for older models. Let #partofyourstory become your own real time high-performance maintenance and business solution,” says Breedt.
JDLink™ and Connected Support™ are registered trademarks of John Deere.
Phone John Deere on 011 437 2600, or follow the company on Facebook, Twitter, Instagram or YouTube.
